Are You Insane?

Before answering, or shooting fiery arrows in my direction, let me explain why I’m asking this question. I recently read an article on LifeWay’s Women Reaching Women blog that got me thinking. (Those of you who know me, know how dangerous this can be!)

The article was entitled “The Spin for the Women’s Ministry Leader“, and it was aimed at getting women’s ministry leaders to stop and think about how they are doing ministry. To make her point, the author told of an experience she had in a Spin class where the handlebars on her bike became wobbly. As she tried to fix them, she found herself turning the adjustment knob in all directions, to no avail. As the handlebars were coming off in her hands she heard a voice say, “Turning the knob is not going to help anything. It is obviously broken”.

“Wow!” In the business world, I was taught that doing the same thing over and over again, while expecting different results, was a classic definition of insanity. Her point was that this is true in ministry as well. Because we’re out front as leaders, we’re often not willing to change direction, stop what’s not working, ask for help or utilize the talents and ideas of others.

So, when it comes to your events, are you insane? Do you have an event that is declining? Too often the tendency is to think if we just work harder and promote better, attendance will be up this year. That may be true, but several years of declining attendance could also mean the event is dying.

Events are a product and like all products, have a life cycle. Launch, ramp up, plateau, decline, end. The key is to know where you are in the life cycle of the event. If attendance for your event has been declining, here are several questions you need to be asking yourself and your planning team:

  • Is there still a need for this event?
  • Why are people not attending?
  • Has the program grown stale?
  • Am I still excited about this event, or just going through the motions?

Just because your event is in decline doesn’t necessarily mean it needs to go away. Business journals are full of case studies where companies have been successful in extending the life cycle of their key products.  However I’d be willing to wager that very few were successful just doing the same old, same old and expecting different results.


When Do You Pull The Plug?

If you’ve ever planned a retreat or event, you’ve probably lost a little sleep worrying whether or not people were going to sign up. The closer the event gets, the more the anxiety can build up, especially if registration is going slowly. At some point you may even have to deal with the question of whether or not to cancel the event.

One of the many things that separate Christian conference and retreat centers from local hotels is that we also plan events. As a result, we too have to deal with the dreaded question, when do you pull the plug and cancel the event?

Recently I had the opportunity to discuss this question with a good friend, Aaron Ziebarth. Aaron is the executive director for Joy El Ministries, a Christian camp and retreat center located in Greencastle, PA. Since Joy El plans many of their own events (in addition to hosting outside groups), I asked Aaron if he wouldn’t mind sharing some of his experience with the readers of our blog.

MSM – Have you noticed any changes in the reservation patterns for your events at Joy El? If so, what’s changed?

Aaron – We have seen people registering much closer to the event. In 2010, every one of our programmed events was at about 50% of our goal two weeks prior to the event. Under the old way of thinking that would have been a sign I needed to cancel the event. Instead we took it as an opportunity to do last minute marketing through email and social media. The end result was that every event came in with attendance above our goal.

MSM – Are the groups you are hosting experiencing similar reservation patterns?

Aaron – Absolutely! Their participants are waiting until the last minute to register. Unfortunately, since our average group only plans 1-2 events/year, they haven’t developed the same awareness. This results in a lot of stress for the leaders, thinking they may need to cancel the event. Therefore we make an extra effort to communicate these reservation patterns to them.

MSM – When you have an event not booking at the rate you expect, what steps do you take to try and increase your reservations?

Aaron– Great question. I believe it’s an issue of value. Despite the economy, I believe people are still doing what they value most. So, our team reassesses the value this event will provide and we make efforts to communicate this value to potential participants. We do this through social media (primarily our Facebook page) and direct email marketing. On occasion we will also call those who have attended this event, or a similar event, in the past.

MSM – What are the key factors you consider before making the decision to cancel an event?

Aaron – Consideration needs to be given to direct costs and what has already been spent. What is the cancellation agreement with the speaker and worship band? Can we at least cover our expenses if we go ahead and hold the event? As a rule of thumb, we will do everything possible to keep the event going.

MSM – What advice would you give to the meeting planner trying to decide whether or not to pull the plug on their event?

Aaron – Don’t give up if registrations seem low. Communicate the value and benefits of the event to potential participants. Keep promoting through the beginning of the event. Pray hard. Remember, the bottom line is the promise of life change. Do everything possible so your life changing event can take place.

Our thanks go out to Aaron and his team.

What about you? Was this insight helpful? How do you go about making the call to pull the plug on an event?

Avoid These 7 Commonly Overlooked Steps When Planning Your Meetings

Creating and sticking to your budget when planning meetings and events sometimes are two different things.  Here are seven commonly overlooked steps when planning and executing your meeting that can help you stick to the budget.

1.  Allow contingencies in the budget for the unexpected.  Don’t cut it so close that you set yourself up for failure.

2.  Include tax and services charges in the budget.

3.  Include labor costs in the budget.

4.  Communicate clear policies to speakers and staff.  What will you pay for?  Set limits on meals, travel expenses, etc.

5.  Review your master account daily and limit the number of people authorized to add charges to the master account.

6.  Rely on your history not attendance when giving your meal guarantees.

7.  Know the value of your business, when you are negotiating your contracts make sure you are getting the best pricing based on the history of what you have spent in the past both on and off the master account.